RIVON STUDIO
TERMS & CONDITIONS

Effective Date: 01 August 2026

These Terms and Conditions (“Terms”) govern your use of the Rivon Studio website (rivonstudio.co.za), the booking of salon services, and the purchase of retail products from Rivon Studio (“we”, “us”, “our”, “the Salon”), located at 4 Hope Street, Hermanus, 7200, Western Cape, South Africa. By booking an appointment, visiting our salon, or purchasing products in-store, you (“you”, “the client”, “the customer”) agree to be bound by these Terms. Please read them carefully before booking or purchasing.

1. About Rivon Studio

Rivon Studio is a hairsalon based in Hermanus, Western Cape. We offer a full range of hair services, including haircuts, colouring, treatments, and styling - for men, women, children, and pensioners, along with retail hair care products available for purchase in-store.

2. Bookings & Appointments

Appointments can be booked online through our website, by phone/WhatsApp (028 110 0220), or in person at the salon.

Walk-ins are welcome subject to availability; booking in advance is recommended to guarantee your preferred time and stylist.

Please arrive on time for your appointment. Late arrival may result in a shortened service, rescheduling, or forfeiture of your appointment slot, at our discretion, so as not to inconvenience other clients.

We reserve the right to substitute your requested stylist with another qualified team member if your preferred stylist becomes unavailable, and will let you know as soon as reasonably possible.

3. Cancellations, Rescheduling & No-Shows

We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment. You can do this by phone, WhatsApp, email, or through your online booking profile.

For colour services, treatments, or group/multiple-service bookings, we may require a deposit or full pre-payment to secure your appointment. This will be communicated to you at the time of booking.

Repeated late cancellations or no-shows may result in us requiring a deposit for future bookings, or declining to accept further bookings.

If we need to cancel or reschedule your appointment (for example, due to illness or unforeseen circumstances), we will notify you as early as possible and offer you the next available appointment.

4. Payment & Pricing

We accept payment by cash or card in-store.

All prices are displayed in South African Rand (ZAR) and are inclusive of VAT where applicable.

Prices for services and retail products may change from time to time. The price applicable to your booking is the price confirmed at the time of booking.

5. Retail Products

We sell a range of hair care and styling products in-store at the salon.

Please inspect products before leaving the salon. If a product is faulty or not as described, please let us know as soon as possible so that we can arrange a replacement, repair, or refund in line with your rights under the Consumer Protection Act 68 of 2008.

6. Patch Tests, Allergies & Client Responsibility

Certain services, particularly hair colouring and chemical treatments, carry a risk of allergic reaction. If you have not had a colour or chemical service with us before, or have a known sensitivity, we recommend requesting a patch test at least 48 hours before your appointment.

It is your responsibility to inform us, before your appointment, of any allergies, sensitivities, medical conditions, medication, pregnancy, or previous adverse reactions to hair products that may affect your treatment.

We cannot be held responsible for reactions arising from information not disclosed to us prior to your service.

We will always use reasonable skill and care and industry-standard products, but hair colour and treatment results can vary depending on your hair's condition and history; we cannot guarantee an exact match to a reference photo or previous result.

7. Children & Minors

Children under the age of 13 must be accompanied by a parent or guardian for the duration of their appointment.

Colour or chemical services for clients under the age of 18 require the consent of a parent or guardian, who should also be present or contactable during the appointment.

We ask that children are supervised at all times in the salon for their own safety around equipment, tools, and products.

8. Right to Refuse Service

We reserve the right to refuse or discontinue service to any person who is abusive, under the influence of alcohol or drugs, behaves in a manner that endangers staff or other clients, or where, in our professional opinion, providing the requested service could damage the client's hair or skin or is otherwise unsafe.

9. Photography & Marketing

We may take before-and-after photographs of your hair for our internal records and for use on our website, Instagram, Facebook (rivonstudio_hermanus), or other marketing materials.

We will always ask for your permission before using any identifiable photo of you for marketing purposes.

10. Liability

While we take great care in providing our services, to the fullest extent permitted by law, Rivon Studio shall not be liable for any indirect, incidental, or consequential loss arising from our services or products.

Personal belongings brought into the salon are your own responsibility; we do not accept liability for loss or damage to personal items left unattended.

11. Privacy & Data Protection

We collect and process personal information (such as your name, contact details, and booking history) to provide our services, manage your client profile, and communicate with you, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We do not sell your personal information to third parties. For questions about how we handle your data, please contact us at sales@rivonstudio.co.za.

12. Website Use & Intellectual Property

All content on rivonstudio.co.za, including text, images, logos, and branding, is the property of Rivon Studio and may not be reproduced or used without our prior written permission.

13. Contact Us

If you have any questions about these Terms, please contact us:

RIVON STUDIO TERMS & CONDITIONS